
“You can actively contribute to shaping and improving the environment for all employees.

"I’m happy to be able to bring my coaching experience and ideas to Amazon every day, I feel really appreciated here”, she says.

Regarding her own projects, she likes the freedom she’s given to bring and implement new ideas, like the new mechanism she came up with to escalate errors in the system quickly and sustainably.
#Amazon customer service phone number professional
She’s particularly committed to their professional development. What she loves above all else is to motivate and coach her team. She decided to take a step forward in her career and become a team manager through one of Amazon’s internal training programs, which gave her the knowledge and tools she needed. “What I found at Amazon was much more than that”, she says, “I got appreciation and recognition.” In her first role as a Customer Service associate, she enjoyed interacting with different teams, and gained insights into various areas like social media and GDPR. We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class customer service.įind out about opportunities and careers stories in our featured locations: United StatesĬustomer Service Team Manager | Regensburg, GermanyĪs a teacher in training, Bianca was looking for a paid job that provided flexibility. The Customer Service team is constantly innovating to raise the bar on customer experience. The Customer Service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps, and through Amazon’s family of devices such as Kindle and Amazon Echo. Our team supports customers in 16 languages from more than 130 locations around the globe.Įveryone who works for Customer Service is focused on preventing and solving problems for customers, from designing and developing self-service technologies, building and managing products and programs, to interacting directly with customers. The Customer Service team has a very clear purpose – to prevent, solve problems and delight our customers. WARNING:Amazon says that customer "Should know" that they don't post a customer support phone number anywhere, not even on their website and certainly not on Google.Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of that mission. When I reported the incident to Amazon, they told me that this whole misunderstanding was MY fault and they were no going to investigate it. I phoned the same number the following morning and got the outgoing message for "Sky Tel". This incident has FRAUD written all over it. I Googled this and found that it is nothing but an app that specialises in Hindi-English/ English-Hindi dictionaries. His solution was to sell me $400 worth of technical support through App. He also tried to tell me that there were four hackers from Ohio (I live in Canada) ho were into my account buying "movies". Perhaps I'm just lucky.īeware! This is NOT Amazon's number! I phoned it and got a fraud (with a thick East Indian accent and background noise like in a call centre) who tried to scare me into believing that my computer was infected with viruses (I have a Mac, which is not at all prone to viruses). I don't know the location of the person I was "chatting" with, but they were helpful and knowledgeable (about an Amazon.ca-specific item). I used the "chat" option and was helped quickly and properly to my satisfaction.

You are also presented with a "chat" option, which I utilized as indicated below.įYI, I recently had an issue with a late shipment on an order through Amazon.ca. I would expect that person who calls to know something about Kindle. click something to do with Kindle like "Kindle e-reader" and then "something else" as the next option and you are then presented with a "phone" option where they will call you. Click it and you get a tab that is specific to Kindle. You are then presented with a "contact us" option at the bottom left.

Looks like the menu may have changed somewhat, however, after you login to Amazon.ca, click on "help" and you are presented with a number of options. Butler : Did you use the specific number as discussed in the first paragraph of my post or did you use the general help number?
